Any service provider—large or
small—must have a complete provisioning system in
place to be a viable player in the telecom industry today.
OSS Connect automates the service request process—improving
internal efficiencies and decreasing customer turn up time.
The benefits of OSS Connect
Increase processing speed
Electronic processing decreases the time spent ordering
service, minimizing customer turn up time. On average,
moving from a paper-based process to an electronic service
request process can reduce processing time from 90 days
to 30 days. This reduction enables billing to begin sooner,
which improves cash flow.
Reduce administrative burden
Paper processing requires an immense amount of administrative
effort. Each request must be manually created, copied,
delivered and filed. The amount of time required for this
manual process versus an electronic process negatively
impacts efficiency and profit. Electronic processing occurs
in a fraction of the time and is more reliable and secure
than manual processes.
Reduce order errors
Electronically filing service requests greatly reduces
the amount of manual and duplicate data input required,
thereby reducing the risk of data entry error. Moreover,
OSS Connect’s rules engine pre-validates service
requests and proactively searches for potential entry
errors to eliminate them before a service order is ever
sent. This results in greater processing speed, reduction
of costly delays and elimination of expensive error fees.
Additionally, OSS Connect can be used as a stand-alone
order entry system or with existing order systems.
Eliminate service request
delays
Not only does it take less time to create the initial
service request, the delivery time is shortened as well.
Electronic files reach their destinations in minutes,
or even seconds, instead of the hours or days it can take
for faxes and postal mail. Once received by the service
provider, the request can quickly be integrated into their
system for immediate processing—eliminating service
provider turn up delays.
Easily access electronic order
history
OSS Connect automatically stores electronic copies of
all service order transactions, allowing speedy retrieval
based on a number of criteria such as date, name or location.
This results in simplified order retrieval and provides
a convenient system for audit and problem resolution.
Improve customer service levels
Faster service turn up means happier customers and a competitive
advantage for you. Additionally, OSS Connect provides
for the rapid creation of trouble tickets, more effective
troubleshooting and reduced customer downtime.
Easily make least-cost choices
OSS Connect’s business rules can be utilized to
empower your employees to choose the proper carrier based
on cost or other criteria—providing a basis for
enormous cost savings.
Why OSS Connect?
Seamless integration with internal
platforms
OSS Connect can seamlessly interface with internal platforms,
eliminating manual re-keying of data.
Always up-to-date formats
OSS Connect stays up-to-date with the most current ASOG
and LSOG standards and industry formats.
Easy to use interface
The interface is easy to use and standardized, reducing
training time and enabling broad adoption within your
organization.
Robust records maintenance
As a turn key solution or as an ASP service, order data
can be kept online for as long as you choose.
Integrates easily with transport
software
Seamlessly integrates with EDI transport software, XML
and IA.
Sends Service Order in a variety
of formats
OSS Connect supports sending service orders electronically,
via e-mail, fax or EDI.
Provides a quick view into
critical data
At a glance, users can see exactly when turn-ups and disconnects
occurred via the OSS Connect Dashboard.
OSS Connect—a proven competitive
advantage
Take advantage of the proven technology that can make you
a highly competitive carrier. Having processed millions
of service order requests, OSS Connect has been proven effective
and can seamlessly be integrated into your existing internal
structure—saving significant operational costs and
improving your customer satisfaction.
Learn more today
Contact Coastal Technologies Group, Inc. today to learn
how OSS Connect can help you reduce costs, enhance service
levels and boost profitability. For more information, visit
www.CTGi.biz
or call (800) 448-2835.
