Dashboard
CMP provides an easy-to-use monitoring tool called the
CMP Dashboard. The dashboard provides a near real-time
window into regular processing status, traffic volume,
quality control processes, and can be customized to show
specific data views of interest.
Customized reporting
Based on definitions determined by your organization,
CMP will generate specific reports detailing the information
you need to see. This can be done on a large scale so
numerous customized reports can be generated for various
departments within your company.
Flexible input
As a data driven application, CMP supports multiple CDR
input formats through a flexible table-defined specification
that allows field size, data type, and label to be easily
implemented.
Scalability
CMP is designed to be flexible. The architecture is set
up so inter-process dependencies are minimized. As your
call volume grows, additional resources can be added to
your call processing area with minimal administration
effort.
CMP does most of the translation work
up front and provides a processed and correlated billing
record to the billing system. This greatly aids in the
transition to new internal billing systems when it becomes
necessary to phase in new platforms to support growth.
Exception management
It is essential to note exceptions as quickly as possible
to produce an efficient operation. CMP includes a validation
rules module that allows both native and derived data
to be validated and exceptions logged and reported in
accordance with your company’s deployment requirements.
Reduce fraud liability
CMP has an intelligent fraud module available that learns
each customer’s calling patterns and looks for anomalies—alerting
fraud technicians when abnormalities occur. The fraud
module has a growing knowledge base that becomes more
intelligent over time.
Flow-through handling
CMP interconnects with other internal applications such
as billing and customer service. This allows information
to pass between applications for efficient handling of
alerts, balance control, and searches. For example, if
a customer is deactivated due to a fraud alert, customer
service can be aware of the deactivation before the customer
is contacted.
Storage
Coastal Technologies Group has its own storage facility,
making it very cost effective. Coastal Technologies suggests
storing a minimum of eighteen months of calls online (120
to 140 billion calls). Additional storage is available
if necessary. Transactions, on average, are processed
within three minutes of receipt and recorded for easy
audit and measurement.
With this type of data easily at hand,
spot checks and audits are reduced to routine processes
that can be managed with minimal effort.
Architecture
CMP is built on a data-driven architecture, allowing a
user to dynamically define the call and switching types
without the need to alter the source code of the CMP product.
Transmitting your data to Coastal
Technologies Group’s data center can be handled
over industry standard transmission protocols (TCP/IP,
ISDN, etc.).
Data manipulation
CMP provides a powerful sorting engine that utilizes CTGi’s
SpeedSort® (patent pending). Large volumes of data
can be sorted into multiple data sets, with individual
data sets up to 20 levels deep. The CMP engine can handle
data of service providers completing billions of calls
monthly.
Audit
CMP helps audit interconnect bills by capturing the call
data for later audit of access and exchange billing; this
can greatly reduce operational costs. CMP tracks all network
traffic, making it possible to ensure the accuracy of
incoming bills and create error-free operational expense
forecasts.
Call pattern analysis
Analyzing call patterns enables CMP users to perform customer
support queries in near real time and can help spot-audit
inter-carrier billing issues.
Security
Coastal Technologies Group utilizes the highest industry
standard security measures to enable enterprise use of
CDR and Usage Data by only authorized personnel.
