Poor tracking leads to inaccurate billing,
poor records management and the inability to know whether
or not the fees you are being charged by other service providers
are correct. This inability to quickly accrue for costs,
audit invoices and perform revenue studies with confidence
can open any service provider up to significant revenue
exposure—and, as witnessed recently—significant
legal exposure as well.
The Call Management Platform (CMP) is
a traffic analysis, management, and reporting system that
allows for accurate auditing, accrual and percentage interstate
usage (PIU) studies. It performs comprehensive, network-wide
processing in real-time to provide service providers with
call detail and call summary data. CMP delivers the following
benefits:
Revenue assurance
Revenue assurance provides confirmation that revenue is
being accurately billed. It ensures that all customer
and reference data is accounted for and cross-referenced
against billing systems. Historically, revenue assurance
studies provide a significant return on investment when
implementing traffic systems.
Rapidly and accurately accrue
for costs
CMP tracks all network traffic, making it possible to
ensure the accuracy of incoming bills and create error-free
operational expense forecasts.
PIU
CMP accurately calculates PIU on every trunk group on
your network, ensuring proper filings as well as excellent
audit defense and compliance checks.
Expand product offerings
The ability to track and manage network traffic in near
real-time opens doors to new product offerings and expanded
revenue opportunities. For example, near real-time call
data can now be offered to customers and resellers, or
balance-control products can be offered to credit-impaired
customers without requiring up-front deposits.
Proactively and cost-effectively
prepare for audits
CMP can successfully handle more than twenty billion transactions
per month and is based on an infrastructure with unlimited
scalability. Transactions, on average, are processed within
three minutes of receipt and are summarized and recorded
for ease of audit and measurement. With this type of data
readily at hand, spot checks and audits are reduced to
routine processes that can be managed regularly with minimal
effort.
Reduce fraud liability
CMP has an intelligent fraud module available, capable
of learning each customer’s calling patterns and
looking for anomalies—alerting fraud technicians
when abnormalities occur.
Minimize legal exposure
Accurate and precise reporting per financial, industry
and technical guidelines minimizes potential legal exposure.
Improve customer service levels
Your customers will appreciate your ability to immediately
access their call detail while they are on the line—increasing
service levels, reducing call hold times and speeding
trouble ticket resolution.
Optimize network performance
By having network traffic information readily available,
it becomes possible to dissect this data and analyze it
in a variety of different ways. This process can identify
patterns in traffic suggesting routing and topology changes
to optimize network efficiency. Likewise, ad hoc network
studies are easy to implement and can facilitate expansion
planning.
CMP—a proven competitive
advantage
CMP Dashboard is an easy-to-use monitoring tool. The dashboard
provides a near real-time window into regular processing
status, usage volume and quality control metrics.
By employing CMP’s revenue assurance
capabilities alone, the increased accuracy in billing typically
provides a return on investment in as little as one to three
months. Add this to the full array of CMP capabilities and
your company will realize additional benefits.
Learn more today
Contact us to learn how to take advantage of the CMP system
and begin improving your company’s profitability today.
For more information, visit www.CTGi.biz
or call (800) 448-2835.
